Designing the care your existing patients receive and optimising the clinical team to deliver it.
Your existing patients are your greatest asset and your greatest opportunity. But for most practices, the way they are cared for has evolved by accident rather than by design, built on inherited habit, inconsistent protocols, and a model that no longer reflects what your team is fully capable of.
This programme is for dental teams ready to stop managing existing patients and start designing their experience. With clear clinical roles, shared protocols, and a collaborative model that works across dentists, hygienists, and therapists, every returning patient receives the standard of care they deserve, every time.
Before redesigning your existing patient experience, it helps to know where you're starting from.
The free Practice Evaluation scores how your current systems are performing, including existing patient care, re-care, and clinical team integration as part of a full practice assessment.
Take the free evaluation →
Most practices don't have a poor existing patient experience. They simply don't have a designed one. When dentists, hygienists, and therapists each work from their own understanding of what should happen, without shared protocols, clear roles, or consistent communication, what patients receive varies. And the potential of every appointment goes unrealised.
A unified team working from shared protocols, with each clinician - dentist, hygienist, and therapist clear on their role and how they contribute to every patient's care journey.
When the whole team communicates consistently, patients feel informed and engaged. They understand their needs, trust the process, and take genuine ownership of their oral health, appointment after appointment.
When every clinician works at the appropriate level of their scope, every appointment becomes more purposeful, more productive, and more rewarding for the team and for the patient.
Six modules that take you from where you are now to a fully redesigned existing patient model.
Module 1: Build the strategic framework for how your hygiene and recare service operates across all patient types.
Module 2: Design patient-centred protocols that serve clinical need and support patients in taking ownership of their oral health.
Module 3: Master a communication model that conveys patient needs simply and empowers the whole team to educate confidently.
Module 4: Create, structure and implement a periodontal protocol with clear roles for each clinician within the collaborative model.
Module 5: Build an efficient recare system for existing patient exams that balances clinical need with schedule optimisation.
Module 6: Set meaningful KPIs, monitor performance, and build a business model that sustains and grows your hygiene and therapy rooms, and the whole practice alongside them.
Self-Study Online Course
£495
Full online access to all 6 modules and 28 lessons, with workbooks, guides, and templates included.
Members' area access and a CPD certificate on completion. Work through the programme at your own pace.
Best for: teams who are self-directed and want to implement the material on their own timeline.
Course + Facilitation
£1,298
Everything in self-study, plus one-to-one facilitation sessions with Flora. Use them to work through implementation, troubleshoot challenges, or keep momentum going.
If you aren't sure if you want them, you can purchase individual sessions.
Best for: teams who want direct support alongside the programme as they put it into practice.
In-person Team Development
From £2,590
In-person practice training, bespoke to your team and your specific patient journey. Includes full analysis of your current new patient experience, in-person facilitation, and online course access for the whole team.
The course and facilitation is included.
Best for: principals who want to implement meaningful, lasting change across the whole team.
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
Just want to start with the hygiene room?
The hygiene room is one of the most important parts of the existing patient journey, and it has two courses of its own. If you'd like to focus here first, these are a good place to start.
An online course for dental hygienists and dental therapists who want to take ownership of the patient experience in their room. Practical, clinical, and immediately applicable.
An online course for dentists and practice managers exploring appointment design, room efficiency, and the profitability of a well-optimised hygiene department and how it benefits the whole practice.
Get started today before this once in a lifetime opportunity expires.
