Specialist Training Programmes for Clinical Teams
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Whether you're a practice owner looking to transform the whole patient experience or a clinician developing your consultation and communication skills, everything here is designed to create lasting, meaningful change.
Find the Right Programme for You
SIGNATURE PROGRAMME
The Patient Journey Design Programme
A practice transformation programme for principals and teams who want every touchpoint to be exceptional.
Improve patient experience, team confidence, and treatment acceptance.
This is our most comprehensive offering. A hybrid programme that combines online learning, in-person facilitation, and ongoing coaching to transform how your whole practice communicates and operates. It covers all four elements of the patient journey programme:
- New patient experience
- Existing patient experience (hygiene, therapy & re-care)
- Communication & treatment presentationÂ
- Insights Team Discovery
This isn't a course you attend and forget. It's a programme you implement, with Flora alongside you throughout.
Investment: Bespoke pricing based on practice size and goals.
Find out More About this Signature ProgrammeThe Triple Impact Promise
Our proven methodology creates sustainable success through three interconnected outcomes:
Patient Wins
- Reduced anxiety and stress
- Better understanding of treatment options
- Enhanced user experience
- Improved health outcomes
- Stronger trust in your team
- Confidence in treatment decisions
Team Wins
- Enhanced skills
- Greater confidence
- Improved communication and collaboration
- Reduced workplace stress and conflict
- Professional development and skill growth
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Clear frameworks for success
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Business Wins
- Enhanced practice reputation
- Increased treatment acceptanceÂ
- Patient retention and referrals
- Increased operational effectiveness
- Improved practice profitability
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Sustainable growth and measurable ROI
Founder and Lead Trainer
Flora Couper RDH
Flora Couper, RDH, is a dental hygienist turned specialist in patient communication and practice development. With hands-on clinical experience and years of training teams across dental practices, Flora bridges the gap between clinical excellence and patient connection.
As an Insights Discovery accredited practitioner and NLP Coach, Flora brings a behaviourally informed approach to every programme, understanding that lasting change starts with how people think, communicate, and relate to each other.
Flora's philosophy is simple:Â When teams communicate with clarity, confidence, and care, everyone wins.
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"I've seen too many talented clinicians and individual team members struggle because of poor team dynamics and operations they are working within. Given the very often high-pressure clinical environments, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient!Â
Be the high-performing team that you know will make it all worth it!!
You don't have to transform everything at once.
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Maybe you're an associate who wants to nail the new patient consultation. Maybe you're a hygienist or therapist ready to get more from every appointment. Maybe you're a principal who knows one area needs work but isn't ready for the full overhaul. Maybe you're a practice manager who wants a more aligned, cohesive team. Whatever brought you here, there's a pathway for that.
Each one is taken directly from the signature programme, available as a standalone course or coaching programme.
Four pathways. Pick yours.
PATHWAY 1
Design Your New Patient Experience
Best for: dentists, dental therapists, treatment co-ordinators & teams
This pathway outlines the process for structuring your entire new-patient experience. A complete framework for designing and delivering a new patient consultation that builds trust, presents treatment clearly, and supports patients in making confident treatment decisions.Â
What's included:
– 6 modules, 28 lessons, structured for implementation
– Workbooks, clinical and team guides, meeting templates
– Treatment Coordinator training module
– Members' area to ask questions
– CPD certificate on completion
Three tiers: Self-Study ÂŁ295 | Supported ÂŁ797 | Practice Intensive ÂŁ2,500
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Book a Discovery callPATHWAY 2
Design Your Existing Patient Experience
Best for: Hygienists, therapists, dentists, practice managers & teams
Your existing patients return regularly for their dental examinations and their hygiene appointments. These are the two most consistent touchpoints in your practice, yet in most teams they operate in parallel rather than as one connected experience.
This pathway helps your whole team design a joined-up existing patient journey, where dental re-care, periodontal and prevention care, and the follow-up systems that sit across both departments all work together. The result is patients who understand their oral health, move through their care consistently, and progress appointment by appointment towards optimum oral health and function.
What's included:
– Online course with video lessons and workbooks
– Re-care systems and patient communication frameworks
– Periodontal and prevention communication protocols
– CPD certificate on completion
– Optional coaching support available
Three tiers: Self-Study ÂŁ495 | Supported ÂŁ1298| Practice Intensive ÂŁ2590
Book a Discovery CallÂ
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PATHWAY 3 Communication & Treatment Presentation CoachingBest for: Clinicians and practice owners working through specific challenges and looking to be confident communicators with the team and in treatment presentation Sometimes you don't need a full programme; you need focused, one-to-one support on a specific challenge. Whether that's treatment presentation confidence, handling patient objections, or communication skills for a particular situation, this pathway gives you direct access to Flora for structured, personalised coaching. What's included: – One-to-one sessions with Flora – Structured but fluid and led by your specific needs – Insights Discovery informed where relevant – Flexible scheduling  Coaching £350 - £979 |
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Book a Discovery Call Let'sPATHWAY 4
Team Development - Insights Discovery
Best for: Practice teams, managers and team leads
Most practice communication problems aren't about what people say; they often arise through different perceptions and interpretations of messages. Â
Insights Discovery is a psychometric tool based on Carl Jung's psychology that helps people understand themselves, understand others, and communicate more effectively.
The result is a more cohesive team, a more consistent patient experience, and a practice culture that actually functions well under pressure.
What's included:
– Insights Discovery psychometric profiling for each team member
– Half-day or full-day facilitated team session
– Interactive, immersive - not a lecture
– Practical frameworks the team can use immediately
– Bespoke design for your practice and team
- Supports many other applications
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 Investment: Pricing is based on practice size
Book a Discovery Call - Let's Find Your Starting Point
